Terms of Service.

Delete in the app

1. Open Borro and go to Settings.
2. Scroll to the bottom and tap Delete account.
3. Tell us in a sentence what went wrong, type delete, and confirm.

You are signed out straight away and your account is then held untouched for 30 days. Sign back in within that window to restore it.

Delete by email

If you have uninstalled the app or cannot sign in, email contact@aroralabs.org from the address on your account and ask us to delete it. We will confirm it is really you, delete the account, and reply to confirm — normally within a few days, and always within 30.

If you would rather not wait out the 30-day window, say so and we will delete everything immediately instead.

What is deleted

Deleted after the 30 days:

• Your account and sign-in details.
• Your cloud ledger — entries, people you added, and any receipts or photos you backed up.
• Your profile document and any device records.

Not deleted, and why:

• Your subscription. We cannot cancel it — only the store can. See below.
• Purchase records. Kept up to 7 years, as Australian tax law requires.
• Support emails. Kept for a limited period after the matter is closed.
• Anything on your device. Deleting the account does not uninstall the app; uninstalling removes what is left.
• Records we may need for a while. Where a dispute, chargeback, suspected fraud or legal claim is involved, we may hold limited account details for as long as we need them. Copies also sit in routine backups and server logs for a short period before they cycle out.

Do these first

• Export your data. Export your ledger from the app before you go. Once the 30 days pass, nothing can be recovered.
• Cancel your subscription. Deleting your account does not stop billing — only the store can. Cancel in your Apple or Google Play subscription settings first, or you will keep being charged.